Frequently Asked Questions
Everything you need to know about shopping at El Sabor Market.
How do you ensure the freshness of perishable items?
We use temperature-controlled packaging and insulated liners for all perishable goods. Our team hand-picks every item to ensure it meets our strict quality standards before it leaves our warehouse.
What are your shipping rates and delivery times?
We offer flat-rate shipping based on your location. Standard delivery typically takes 2-4 business days, while express options are available at checkout for those needing their ingredients sooner.
Can I track my order once it has been shipped?
Yes, as soon as your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for food products?
Due to the nature of food items, we cannot accept returns on perishable goods. However, if your order arrives damaged or is incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, El Sabor Market ships within the continental United States. We are working on expanding our logistics to serve our international customers in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.