Returns & Exchanges
At El Sabor Market, we strive to provide the freshest authentic ingredients for your kitchen. Due to the perishable nature of our products, we offer a dedicated return process to ensure your satisfaction while maintaining strict food safety standards.
Report Issues
Contact our customer service team within 24 hours of delivery if you receive damaged, incorrect, or spoiled items.
Provide Documentation
Email clear photos of the product and the original packaging along with your order number to facilitate a quick review.
Verification Process
Our quality assurance team will evaluate the request to confirm if the item is eligible for a refund or replacement based on its condition.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement product at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing